Loyalty Logistix are specialists in automotive customer retention and loyalty. Mike Mulholland, Managing Director, explains how working with One Auto API helps them maximise the impact and ROI of every customer campaign.

Can you provide a brief overview of Loyalty Logistix?

Founded in 2004 in Anglesey, Loyalty Logistix specialises in driving customer loyalty for OEMs and retailers in the automotive industry. By harnessing a mix of leading-edge technology and data intelligence, we unlock the full potential of DMS data, transforming fragmented data snippets into actionable insights. 

Our aim is to provide the right insight at the right time to help our clients drive loyalty. At Loyalty Logistix, we combine advanced analytics with a deep understanding of customer needs, offering solutions that span the entire customer journey. 

We’re focussed on keeping our clients connected and engaged with their customers, from initial enquiry to ownership, to build loyalty at every phase. Our aim is to help position automotive brands at the forefront of their customer’s mind. 

How did you first discover One Auto API?

Success in this industry is built on a mix of expertise and experience and having known CEO Mark Fretwell for a long time, we knew that One Auto API would deliver a successful service for us. We worked closely at the early stages of the business and so have been lucky to be some of the first to benefit from the different services now on offer from One Auto API.

What made you choose One Auto API?

The key driver for us was the capability to continuously monitor and cleanse customer data from a multitude of DMS sources to mean that loyalty campaigns were better targeted and customer contact was always relevant. 

We wanted to ensure that the campaigns that we run daily using retailer’s DMS data only went to the current vehicle owner, even when targeting lapsed or at-risk customers that may not have visited in a while.

How was the implementation process?

Implementation is quick and straightforward, plus the One Auto API team is always ready to assist you if needed.

How is the ongoing support from the One Auto API team?

The feedback from our development teams has been great. They found implementation easy and could see that the tools available had been designed by people who know what would be beneficial to a developer.

What are the most beneficial aspects of using One Auto API?

The primary benefits of using One Auto API are the accurate and timely data it provides, as well as the technical features of their API that facilitates efficient data access and manipulation. Specifically, the API’s capabilities in delivering detailed information on stolen and scrapped cars have been valuable. 

The quality of data enables us to offer a more comprehensive view of each customer and enhances our analytics.

Here to help

If you need help bringing your automotive digital project or services to life, click here to schedule a free 30-minute consultation with the One Auto API team. We will use the time to understand your business, project and goals to determine where we can add value.